Absolute Fire & Flood - Privacy Policy

1. Information We Collect

1.1 Information Provided Directly by You

We may collect personal information including, but not limited to:

• Full name
• Physical address and service location
• Email address
• Telephone number
• Insurance information required for claims processing
• Project-specific information regarding fire or flood damage
• Consent to receive SMS communications
• Any information submitted through our website forms, email communications, or service requests

1.2 Automatically Collected Information

We may automatically collect:

• IP address
• Device identifier
• Browser type and operating system
• Pages accessed, duration of visits, and referring URLs
• Cookies and tracking data for analytics and performance optimization

1.3 Information Obtained from Third Parties

We may receive information from:

• Insurance carriers
• Subcontractors, technical partners, or service vendors
• Referral sources or affiliates

2. Use of Personal Information

We may use personal information for:

• Providing fire and flood restoration services
• Contacting you regarding appointments, scheduling, and service updates
• Delivering estimates, invoices, reports, and required documentation
• Sending SMS project updates or notifications
• Coordinating with insurance carriers
• Enhancing website functionality and internal operations
• Maintaining business records and meeting regulatory requirements
• Preventing fraud and ensuring safety

3. Disclosure of Personal Information

We may disclose personal information to:

• Insurance companies
• Subcontractors, technicians, and third-party vendors
• IT service providers or communication platforms
• Legal authorities when required by law

We do not sell personal information.

3.1 SMS Consent Protection

SMS consent is protected and is not shared with third parties.

4. SMS Terms & Conditions

By opting into SMS communications from Absolute Fire & Flood Restoration through a web

form, phone call, service agreement, or other medium, you consent to receive SMS messages

from us. Including:

• Appointment confirmations and reminders
• Technician arrival notifications
• Service updates and project alerts
• Administrative or account-related communications
• Two-way conversational messages related to your service request

Message Frequency

Messaging frequency may vary depending on your project status and communication needs.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any message.

Once opted out, you will no longer receive SMS messages unless you re-enroll.

Help & Support

For assistance, reply HELP to any message or visit our website

5. Data Security

We implement commercially reasonable safeguards to protect personal information from

unauthorized access, disclosure, or misuse.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access information held about you
• Request correction or deletion
• Withdraw consent for communications

Requests may be submitted to info@absolutefireandflood.com.

7. Children's Privacy

We do not knowingly collect personal information from individuals under age 13.

8. Policy Updates

We may amend this Policy periodically. Updates will be posted with the revised effective date.